At Sophia Webster Shoes Shop, we are dedicated to providing a seamless and elegant shopping experience for our global clientele. From the moment you browse our curated collection to the delivery of your stylish footwear, we prioritize your satisfaction. This policy outlines our shipping methods and our straightforward returns process.

Shipping Information

We are proud to offer international shipping to a global audience (excluding some remote areas and parts of Asia).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Delivery Times:

  • Standard Shipping: We ship via trusted carriers like DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: A flat fee of $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS.
    • Delivery Time: 15-25 business days after shipment.

You will receive a tracking number via email once your order has been dispatched so you can follow its journey to you.

Returns & Exchanges Policy

We want you to be completely delighted with your purchase. If an item isn’t perfect, our hassle-free returns process is designed for your convenience.

Eligibility

To be eligible for a return or exchange, your item must be:

  • In its original, unworn condition.
  • In the original packaging with all tags attached.
  • Accompanied by the original receipt or proof of purchase.
  • Returned within 15 days of the delivery date.

Important Note on Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges on Baby Booties & Socks (0-24 Months), unless they are faulty or defective. This policy ensures the well-being of our youngest customers.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Our Customer Service Team: Within 15 days of receiving your order, please email us at [email protected] with your order number and product details.
  2. Receive Instructions & Authorization: Our team will respond within 1-2 business days with a Returns Authorization Number (RAN) and instructions. Returns without an RAN cannot be processed.
  3. Ship Your Item: Carefully package the item in its original packaging and mail it to the address provided. We recommend using a trackable shipping service. You are responsible for return shipping costs unless the item is faulty.
  4. Processing: Once we receive and inspect your return, we will process your request. You will receive an email confirmation upon completion.

Refunds

Upon approval of your return:

  • Timing: Refunds will be processed to your original payment method within 5-7 business days after we receive and approve the item.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Depending on your bank, it may take an additional 5-10 business days to appear on your statement.
  • Amount: The refund will be for the cost of the returned item(s). Original shipping fees are non-refundable.

Exchanges

If you are exchanging for a different size or color, we will ship the new item via standard shipping once the return is processed. You are responsible for the return shipping costs of the original item, unless it was defective.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will apologize for the error and arrange for a prepaid return shipping label and a full refund or replacement at no extra cost to you.

We value your trust and are committed to making every aspect of your experience with Sophia Webster Shoes Shop—from selecting the perfect pair of heels, boots, or activewear to resolving any concerns—elegant, secure, and effortless.

For any questions regarding this policy, please contact us:
Email: [email protected]
Address: 4656 Marie Street, GREENBRIER, US 72058