Welcome to Sophia Webster Shoes Shop’s FAQ page. We’ve compiled a list of common questions to help you enjoy a seamless shopping experience with us. From product details to delivery and returns, find all the answers you need below.

Products & Sizing

What types of products do you offer?
We specialize in luxury and playful footwear for the entire family. Our collection includes Activewear, Athletic shoes, Baby Booties, Boots, Espadrilles, Evening Heels, Flats, and more. We also offer clothing for boys and girls in various age ranges.
Do you offer shoes for children?
Yes! We have an extensive range of footwear for babies (0-24 months), boys, and girls, including booties, boots, and casual shoes. We also carry clothing for boys and girls in sizes 2-20.
How do I choose the right size?
We recommend referring to our size guide available on each product page. If you need further assistance, feel free to contact our customer service team at [email protected].

Shipping & Delivery

Where do you ship?
We offer global delivery services! However, due to logistical constraints, we are unable to ship to some remote areas and parts of Asia. You can check availability during checkout.
What shipping options are available?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after dispatch.
– Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after dispatch.
How long does order processing take?
Order processing takes 1-2 business days. After that, your order will be dispatched, and you will receive a confirmation email with tracking details.
Can I track my order?
Yes! Once your order is dispatched, we will send you a confirmation email containing your tracking number and a link to track your package.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. We accept returns within 15 days of delivery. Items must be in their original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We will guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on worn footwear unless they are defective or damaged. All returned items must be in unused and resalable condition.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Is my payment information secure?
Absolutely. We use advanced encryption technology to ensure that your personal and payment information is kept safe and secure.

Account & Orders

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.
How can I update my account information?
You can log into your account and update your personal information, shipping addresses, and payment methods at any time.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page. We will send you an email with instructions to reset your password.

Contact Us

How can I contact customer service?
We’d love to hear from you! Please email us at [email protected]. Our team is dedicated to providing you with prompt and helpful assistance.
Where is your company located?
Sophia Webster Shoes Shop is located at 4656 Marie Street, Greenbrier, US 72058.